Created by NanoBananas.ai | NanoBananaNanoBanana

Refund Policy for NanoBanana

Effective Date: August 2025

Overview

NanoBanana provides AI-powered image creation and editing services through a credit-based system. This refund policy applies to direct credit purchases on our platform.

We are committed to customer satisfaction while maintaining fair business practices for our AI image processing services.

Refund Eligibility

Eligible for Full Refund

1. Technical Service Failures

  • Platform outages exceeding 48 consecutive hours
  • AI model failures preventing image processing
  • System errors causing loss of purchased credits without service delivery

2. Billing Errors

  • Duplicate charges for the same credit purchase
  • Unauthorized charges without user consent
  • Incorrect billing amounts

Partial Refund Eligibility

Unused Credits
Refund available for unused credits within 30 days of purchase

Not Eligible for Refund

1. Normal Service Usage

  • Credits successfully used for image generation or editing
  • Completed image processing requests
  • Services delivered as described

2. User-Related Issues

  • Change of mind about credit purchases
  • Misunderstanding of AI capabilities
  • Images that don't meet user expectations but were technically processed correctly

Refund Process

How to Request a Refund

Step 1: Email us at [email protected]

Step 2: Include "REFUND REQUEST" in the subject line

Step 3: Provide the following information:

  • Your account email address
  • Order/transaction ID
  • Date of purchase and amount
  • Reason for refund request

Processing Timeline

  • Review: 2-3 business days
  • Decision: Email notification of approval or denial
  • Processing: 5-10 business days after approval

Refund Method

All approved refunds will be processed back to the original payment method used for the purchase.

Contact Information

For refund requests and questions:

Email: [email protected]
Response Time: Within 24-48 hours during business days

Policy Updates

This refund policy may be updated to reflect changes in our services. Users will be notified of material changes via email.

Last Updated: August 2025

For questions about this refund policy or to request a refund, please contact [email protected]

Back to Homepage